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3 days in Paris still in Camino clothes! So sad.
Followed Ivar's directions regarding shipping our luggage from SJPP via post office. Even brought shrink wrap with us! Post office in SJPP had never seen luggage shipped that way and warned us that shipping this way was not advisable. Shrink wrapped and taped all tightly with shipping labels taped on and inside as well. Well, you can guess what happened. It was considered damaged before it even left SAPP and a month later still sits in the damaged shipping area awaiting a call from us to see if we can retrieve it. We leave for USA tomorrow. Did the camino without phone, so we're unable to do anything until we arrive home. 3 days in Paris still in Camino clothes! So sad.
I'm sorry that you had this unfortunate experience. I sent a package to Santiago, from Bilbao, about a week ago and got an email from Ivar as soon as it had arrived. I am a happy camper, as I would also love to have some "good clothes" to wear after I finish my Camino.Followed Ivar's directions regarding shipping our luggage from SJPP via post office. Even brought shrink wrap with us! Post office in SJPP had never seen luggage shipped that way and warned us that shipping this way was not advisable. Shrink wrapped and taped all tightly with shipping labels taped on and inside as well. Well, you can guess what happened. It was considered damaged before it even left SAPP and a month later still sits in the damaged shipping area awaiting a call from us to see if we can retrieve it. We leave for USA tomorrow. Did the camino without phone, so we're unable to do anything until we arrive home. 3 days in Paris still in Camino clothes! So sad.
No blame to Ivar. Post office on SJPP might have been a little lax. Maybe they could have contacted us or Ivar to see what we would like them to do with our luggage, but no contact was made. We did indeed have an awesome camino and did in no way let this inconvenience slow us down. Got 2 new camino tees for my new wardrobe!What a wonderful opportunity to go shopping in France!
And how wonderful if this is the worst thing that happened on your trip.
The Camino sure can throw people some curves.
Hope you had a great walk otherwise.
(... and it certainly was not Ivar's fault! Stuff happens.)
Followed Ivar's directions regarding shipping our luggage from SJPP via post office. Even brought shrink wrap with us! Post office in SJPP had never seen luggage shipped that way and warned us that shipping this way was not advisable. Shrink wrapped and taped all tightly with shipping labels taped on and inside as well. Well, you can guess what happened. It was considered damaged before it even left SAPP and a month later still sits in the damaged shipping area awaiting a call from us to see if we can retrieve it. We leave for USA tomorrow. Did the camino without phone, so we're unable to do anything until we arrive home. 3 days in Paris still in Camino clothes! So sad.
No blame to Ivar. Post office on SJPP might have been a little lax. Maybe they could have contacted us or Ivar to see what we would like them to do with our luggage, but no contact was made.
The Camino sure can throw people some curves.
Hope you had a great walk otherwise.
(... and it certainly was not Ivar's fault! Stuff happens.)
I always use Express Bourricot to send luggage from SJPdP to Santiago. Yes it can be pricey.
But, consider that the ONLY people who touch that bag once you leave it at the front desk of your lodging are Caroline, or her assistant. The luggage is transported in their van directly to the Hotel Hostal La Salle in Santiago. There it goes into a secure luggage room.m to await you arrival...whenever.
In my experience, the concept of a unified EU is a myth when sending parcels or luggage from one EU country to another. Nothing has changed. All these countries maintain distinct mail systems.
Logically, one would presume one mail system servicing the entire EU. But I imagine there are hundreds of thousands of well paying jobs, and votes, involved in consolidating postal systems across 27-28 countries ...just saying...
Conversely, mailing parcels or luggage wholly within one country is a different matter entirely. In Spain, the postal system is inexpensive, reliable, and fast.
I hope this helps, for the future.
I plan to use the Express Bourricot service because I just want the easiest option, and I'm willing to pay extra for it.I always use Express Bourricot to send luggage from SJPdP to Santiago. Yes it can be pricey.
But, consider that the ONLY people who touch that bag once you leave it at the front desk of your lodging are Caroline, or her assistant. The luggage is transported in their van directly to the Hotel Hostal La Salle in Santiago. There it goes into a secure luggage room.m to await you arrival...whenever.
In my experience, the concept of a unified EU is a myth when sending parcels or luggage from one EU country to another. Nothing has changed. All these countries maintain distinct mail systems.
Logically, one would presume one mail system servicing the entire EU. But I imagine there are hundreds of thousands of well paying jobs, and votes, involved in consolidating postal systems across 27-28 countries ...just saying...
Conversely, mailing parcels or luggage wholly within one country is a different matter entirely. In Spain, the postal system is inexpensive, reliable, and fast.
I hope this helps, for the future.
... Post office in SJPP had never seen luggage shipped that way and warned us that shipping this way was not advisable. ....
He's been nothing but trouble.
However....most of us loyal forum supporters opt to use the great Luggage Storage Service provided by Ivar.
Support of Ivar's service helps to to keep the forum operating.
Email address and Ivar'a phone number were both on the mailing label, as instructed.How could they have contacted you?
Hi i sent luggage to Ivar in Santiago and he very kindly dropped it off at my hotel when i had finished The Camino Frances a great service thank you Iar regards Peter ObrienFollowed Ivar's directions regarding shipping our luggage from SJPP via post office. Even brought shrink wrap with us! Post office in SJPP had never seen luggage shipped that way and warned us that shipping this way was not advisable. Shrink wrapped and taped all tightly with shipping labels taped on and inside as well. Well, you can guess what happened. It was considered damaged before it even left SAPP and a month later still sits in the damaged shipping area awaiting a call from us to see if we can retrieve it. We leave for USA tomorrow. Did the camino without phone, so we're unable to do anything until we arrive home. 3 days in Paris still in Camino clothes! So sad.
Hi Karen and Ivar,Hi Karen,
I believe we have been emailing about this. And as you say, when we looked at your tracking number the parcel was damaged before it left France and could not be transported to Spain and Santiago. Why was this? Who knows... I certainly do not.
Is this normal? No, I receive hundreds of parcels (boxes and suitcases) from the SJPP post office each year (not sure why they would tell you that this was not normal).
I am sorry it happened to you. When these things happen, the customer service from the french post office is minimal.
All the best,
Ivar
I blame Ivar.
Yes, it seems that some people are over reacting to this (if you get my drift?)WoW, someone comes on the forum looking for information or assistance and instead of that, they get berated for the service they used, how they packed their belongings, not having a phone, not heeding a warning about their "damaged package" ( which by the way is a commonplace way to ship in the USA aka shrink wrap) and to top it off they are told what a wonderful time they will have spending more money in Pair for things they already own and having it inferred that they blame Ivar. WOW, let the Inquisition begin !
I found French post most hospitable, though the only way to ship bags, so you know it WILL happen is by SendMyBag, expensive, but effective. What is the price of not having your bag is the deciding factorHi Karen,
I believe we have been emailing about this. And as you say, when we looked at your tracking number the parcel was damaged before it left France and could not be transported to Spain and Santiago. Why was this? Who knows... I certainly do not.
Is this normal? No, I receive hundreds of parcels (boxes and suitcases) from the SJPP post office each year (not sure why they would tell you that this was not normal).
I am sorry it happened to you. When these things happen, the customer service from the french post office is minimal.
All the best,
Ivar
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