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COVID Iberia Airlines vs. TAP

jsalt

Jill
Camino(s) past & future
Portugués, Francés, LePuy, Rota Vicentina, Norte, Madrid, C2C, Salvador, Primitivo, Aragonés, Inglés
Hi, some advice please! Sorry if I’ve missed anything in previous threads; if so, please point me in the right direction.

I had a flight on Iberia Airlines from Santiago to Madrid for 17 July 2020. I recently received an email offering a change of date, due to covid-19, so I changed it, for no extra charge, to my planned postponed date of May 2021. Happy, happy.

I also have a non-refundable flight booked on TAP from Madrid to Lisbon for 5 July 2020.

Unlike the Iberian flight, it is from one country to another.

I recently received an email to say there was a change of TIME, but they did not give me the offer of a change of DATE.

The border between Spain and Portugal will likely be open by 5 July, but there is no way I am able to get on that flight.

What are my chances of getting a refund or (preferably) a change of date? Any ideas?
 

biarritzdon

Veteran Member
Camino(s) past & future
CF11, CF12, CP13, CF14, CA15, S.Anton15, CF&CI15
Ditch Pig16, CF&CP17, CdN18, CM18, CF18, LePuy19
My TAP voucher was extended for an additional year with a 20% bonus.
 

jsalt

Jill
Camino(s) past & future
Portugués, Francés, LePuy, Rota Vicentina, Norte, Madrid, C2C, Salvador, Primitivo, Aragonés, Inglés
My TAP voucher was extended for an additional year with a 20% bonus.
What date was your flight? And when did they give you the voucher?
 

Camino Chrissy

Take one step forward...then keep on walking..
Camino(s) past & future
Frances 2015;
Norte/Primitivo 2016;
Frances 2017;
Le Puy 2018;
Portuguese/FishermanTr. 2019
Just yesterday I received my refunds on my credit card from Iberia, booked through Expedia. I had to call 6 times, waiting huge amounts of time on hold since April 16th. They pushed to give me vouchers instead, but perseverance finally paid off.
Now I am waiting on a few less expensive flights within Spain booked directly with Iberia.
 

biarritzdon

Veteran Member
Camino(s) past & future
CF11, CF12, CP13, CF14, CA15, S.Anton15, CF&CI15
Ditch Pig16, CF&CP17, CdN18, CM18, CF18, LePuy19
What date was your flight? And when did they give you the voucher?
I would have been leaving 21 May and returning 27 June. I got the original voucher early in April and the upgraded 2 year voucher with the 20% bonus late in April.
 
Camino(s) past & future
(2015) Frances
(2018) Portuguese
(2019) VdP Seville to Salamanca
(2020) VdP Salamanca to Santiago
In my opinion, it will come down to whether or not unrestricted travel is possible. If the airline cancels a flight, you normally could get a refund (if only via voucher). If you, on the other hand cancel the flight, it seem to get a bit murky. I know there are a lot of efforts underway to say if you cancel BECAUSE of virus concerns you should be able to get a refund. I haven't heard whether that has come to fruition. Others may know. If you have a non-refundable ticket and, in the airlines view they could have provided service, I think you're out of luck. Hopefully this will find me wrong. I also had a flight on TAP, that luckily they canceled and I opted for the 120% voucher since I know I'll be on them sooner or later. Best of luck.
 

ELHS220

Active Member
Camino(s) past & future
Francés - 2015, 2017
Norte (Oviedo Costa) - 2018
Finisterre/Muxía - 2018
Norte - (2019)
I had a TAP “non-refundable” for May 6 - July 18. I received a voucher with the 20% bonus good for two years. I hope I will be able to use it.
 

jsalt

Jill
Camino(s) past & future
Portugués, Francés, LePuy, Rota Vicentina, Norte, Madrid, C2C, Salvador, Primitivo, Aragonés, Inglés
If the airline cancels a flight, you normally could get a refund (if only via voucher). If you, on the other hand cancel the flight, it seem to get a bit murky.
I hoped the email from TAP was going to offer me a change of date, so I was disappointed when it said it was a change of time. There is no way I will cancel it. If the flight goes ahead as scheduled, then they will have one empty seat without my bum on it. But I will keep checking up to departure time to see if I can change the date.
 

trecile

Camino Addict
Camino(s) past & future
Francés (2016 & 2017), Norte (2018), Francés-Salvador-Norte (2019), Portuguese (2019)
I hoped the email from TAP was going to offer me a change of date, so I was disappointed when it said it was a change of time. There is no way I will cancel it. If the flight goes ahead as scheduled, then they will have one empty seat without my bum on it. But I will keep checking up to departure time to see if I can change the date.
If the time change is significant enough you may be eligible for a refund. You might have to push for it though.
 

mguillen

MGuillen
Camino(s) past & future
2019
I would have been leaving 21 May and returning 27 June. I got the original voucher early in April and the upgraded 2 year voucher with the 20% bonus late in April.
What do you mean by 20% bonus? We also have upcoming Iberia flights that we won’t be going on in October
 

biarritzdon

Veteran Member
Camino(s) past & future
CF11, CF12, CP13, CF14, CA15, S.Anton15, CF&CI15
Ditch Pig16, CF&CP17, CdN18, CM18, CF18, LePuy19
What do you mean by 20% bonus? We also have upcoming Iberia flights that we won’t be going on in October
First they offered me a voucher good for one year, then they came back about a month later and said the voucher would be good for 2 years and they were adding 20% to the value of the voucher.
 

jsalt

Jill
Camino(s) past & future
Portugués, Francés, LePuy, Rota Vicentina, Norte, Madrid, C2C, Salvador, Primitivo, Aragonés, Inglés
Update!

I received an email advising that another flight, that my husband was booked on, had been cancelled, and he could “Request a Refund”. So I followed that through.

At the end, there was a link to “New Request”, so I thought, OK, let’s try it, and I put my ticket number in.

The system also processed the “refund request”, and cancelled my ticket. So far so good.

However, both refunds are currently “under review” (for the last few days), and no vouchers actually received yet.

Fingers crossed.
 

jsalt

Jill
Camino(s) past & future
Portugués, Francés, LePuy, Rota Vicentina, Norte, Madrid, C2C, Salvador, Primitivo, Aragonés, Inglés
It took a week, but the vouchers have arrived :D .
 


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