Roncevalles Pilgrim Hostel booking problems

G

Gary May

Member

Time of past OR future Camino

My first Camino begins on 16th July 2017

• Jun 29, 2017

• #1

I've not seen any recent updates on the situation at Roncevalles....however I am still having problems on their website booking a reservation.
Has anyone successfully booked recently? I've managed to book airline and train tickets on my card - so not an issue with that.

 

SYates

Camino Fossil AD 1999, now living in Santiago de C

Time of past OR future Camino

First: Camino Francés 1999
...
Last: Santiago - Muxia 2019

Now: http://egeria.house/

• Jun 29, 2017

• #2

Can you specify what exactly your 'booking problems' are in Roncesvalles. Any specific error messages etc? That would make it easier for us to help. Buen Camino, SY

 

G

Gary May

Member

Time of past OR future Camino

My first Camino begins on 16th July 2017

• Jun 29, 2017

• #3

SYates said:

Can you specify what exactly your 'booking problems' are in Roncesvalles. Any specific error messages etc? That would make it easier for us to help. Buen Camino, SY

Click to expand...

just a giant red cross and a brief line saying "Error in sent data. Contact your dealer"

 

GettingThere

Veteran Member

Donating Member

Time of past OR future Camino

Roncesvalles-SdC Apr-Jun 2015
Roncesvalles-Sarria Sep-Oct 2017
C. Frances sections Apr-Jun 2019

• Jun 30, 2017

• #4

Gary May said:

just a giant red cross and a brief line saying "Error in sent data. Contact your dealer"

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Have you tried just emailing them your booking? I've found that is sometimes easier when online booking sites don't work. There is an email address given on the reservation page (http://alberguederoncesvalles.com/reservas.php) so that may be an option.

 

G

Gary May

Member

Time of past OR future Camino

My first Camino begins on 16th July 2017

• Jun 30, 2017

• #5

GettingThere said:

Have you tried just emailing them your booking? I've found that is sometimes easier when online booking sites don't work. There is an email address given on the reservation page (http://alberguederoncesvalles.com/reservas.php) so that may be an option.

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thanks GettingThere - I didnt notice this! I've emailed them on the contact page and sent an email driect to the address you highlighted.

 

t2andreo

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2013 - 2018 , Pilgrim Office volunteer 2014 - 2022

• Jun 30, 2017

• #6

In the e-mail - for others at this point - I recommend politely explaining that you had problems with the booking feature, so you defaulted to sending an e-mail directly.

This is helpful as it alerts them to the problem. Any additional information you can provide regarding the problem with their booking system would likely be appreciated as well.

I hope this helps.

 

D

danielc

Member

Time of past OR future Camino

SEPT '13 CF - SJPP to Santiago
OCT '14 Porto to Santiago

• Jun 30, 2017

• #7

GettingThere said:

Have you tried just emailing them your booking? I've found that is sometimes easier when online booking sites don't work. There is an email address given on the reservation page (http://alberguederoncesvalles.com/reservas.php) so that may be an option.

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Good idea but just be careful using your credit card in e mail

 

G

Gary May

Member

Time of past OR future Camino

My first Camino begins on 16th July 2017

• Jul 4, 2017

• #8

They sent me a reply advising I can send a payment through paypal for an additional fee. I'm going to be nice to a Spanish lady at work and see if she can book on her card....then I'll give her the cash. Failing that I'll pay the extra fee! It seems from previous threads that their site is renowned for not working. With the new rules on less beds - it's something they should really get sorted.

 

Anniesantiago

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2006 to date: Over 21 Caminos. See signature line

• Jul 4, 2017

• #9

I book all my client and my own beds at Roncesvalles via Paypal. Works great.
The fee is minimal and you've probably spent more than the fee in worry so far.
I don't think Roncesvalles is too worried about getting sorted.
Beds there are in high demand this time of year.
We saw many people without reservations turned away last visit.

 

Kanga

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Francés x 5, Le Puy x 2, Arles, Tours, Norte, Madrid, Via de la Plata, Portuguese, Primitivo

• Jul 5, 2017

• #10

The accommodation in Burgette must be having a bonanza.

 

mspath

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Frances, autumn/winter; 2004, 2005-2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015

• Jul 5, 2017

• #11

Kanga said:

The accommodation in Burgette must be having a bonanza.

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If by chance all rooms are taken in Burguete a fine nearby spot to find a place is the camping Urrobi. They offer cabins at a pilgrim price and a simple good resto; it is located 2km further on the N135 on the far side of Burguete. See more here--
http://www.campingurrobi.com/en/camping/about_us.php.