Roncevalles Pilgrim Hostel booking problems

[Gary May]

I've not seen any recent updates on the situation at Roncevalles....however I am still having problems on their website booking a reservation.
Has anyone successfully booked recently? I've managed to book airline and train tickets on my card - so not an issue with that.

 

[SYates]

Can you specify what exactly your 'booking problems' are in Roncesvalles. Any specific error messages etc? That would make it easier for us to help. Buen Camino, SY

 

[Gary May]

Can you specify what exactly your 'booking problems' are in Roncesvalles. Any specific error messages etc? That would make it easier for us to help. Buen Camino, SY

just a giant red cross and a brief line saying "Error in sent data. Contact your dealer"

 

[GettingThere]

just a giant red cross and a brief line saying "Error in sent data. Contact your dealer"

Have you tried just emailing them your booking? I've found that is sometimes easier when online booking sites don't work. There is an email address given on the reservation page (http://alberguederoncesvalles.com/reservas.php) so that may be an option.

 

[Gary May]

Have you tried just emailing them your booking? I've found that is sometimes easier when online booking sites don't work. There is an email address given on the reservation page (http://alberguederoncesvalles.com/reservas.php) so that may be an option.

thanks GettingThere - I didnt notice this! I've emailed them on the contact page and sent an email driect to the address you highlighted.

 

[t2andreo]

In the e-mail - for others at this point - I recommend politely explaining that you had problems with the booking feature, so you defaulted to sending an e-mail directly.

This is helpful as it alerts them to the problem. Any additional information you can provide regarding the problem with their booking system would likely be appreciated as well.

I hope this helps.

 

[danielc]

Have you tried just emailing them your booking? I've found that is sometimes easier when online booking sites don't work. There is an email address given on the reservation page (http://alberguederoncesvalles.com/reservas.php) so that may be an option.

Good idea but just be careful using your credit card in e mail

 

[Gary May]

They sent me a reply advising I can send a payment through paypal for an additional fee. I'm going to be nice to a Spanish lady at work and see if she can book on her card....then I'll give her the cash. Failing that I'll pay the extra fee! It seems from previous threads that their site is renowned for not working. With the new rules on less beds - it's something they should really get sorted.

 

[Anniesantiago]

I book all my client and my own beds at Roncesvalles via Paypal. Works great.
The fee is minimal and you've probably spent more than the fee in worry so far.
I don't think Roncesvalles is too worried about getting sorted.
Beds there are in high demand this time of year.
We saw many people without reservations turned away last visit.

 

[Kanga]

The accommodation in Burgette must be having a bonanza.

 

[mspath]

The accommodation in Burgette must be having a bonanza.

If by chance all rooms are taken in Burguete a fine nearby spot to find a place is the camping Urrobi. They offer cabins at a pilgrim price and a simple good resto; it is located 2km further on the N135 on the far side of Burguete. See more here--
http://www.campingurrobi.com/en/camping/about_us.php.