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I found them to be great. Although I would never book my whole Camino and bag transport in advance. I only ever book a day or so ahead. I found that when I rang them they remembered me, and I had no issues being understood. I thought that being so local was a bonus.I am currently walking the CF and I have to use the backpack forwarding services due to medical reasons (2 stents inserted only 10 days before departure). I sent Jacotrans an Excel sheet with my full schedule and my room bookings and received a reasonable offer to transport my pack all the way from my starting point (Pamplona) to SdC.
Upon confirming, I received a tag to print out just hours before starting my Camino. The tag showed my name, customer number and my phone number, as well as all stations of my journey. Unfortunately I had no time to check the 30-odd destinations listed on the tag, trusting that my Excel sheet would be carefully transscribed.
To my dismay, Jacotrans did not follow my reservations at all; example: my list said that the bag should go from El Acebo to Ponferrada, instead it landed in Villafranca de Bierzo. My frantic calls we met with stoicism, “non comprende”, and plain hanging up. Finally, the receptionist of my small hotel explained them the problem in Spanish and was offered two solutions, either picking up my pack on the following day in Villafranca or having it sent to Ponferrada by taxi with a 55 Euros charge. The first option being out of questions as the pack contains all my med’s.
No apology neither, as Jacotrans blamed me for not having double checked.
This I did after my pack was taxied to Ponferrada and to my surprised, it contained 2 similar further mistakes on my remaining schedule.
There is no central responsible unit of Jacotrans to address a complaint, as it is organized as a coop between independent regional units, thus I have no way to demand a refund of the taxi money, nor would I have the option of turning to another service since I have prepaid until Santiago.
My recommendation is not to book for the entire trip but just from one location to the next one, so that the regional Jacotrans rep can be held responsible, also allowing to switch to another service provider.
I personally will never use Jacotrans again.
I have used Jacotrans from time to time over the years while I was suffering from a foot problem. I gathered pretty quickly that they were a service focused on transporting packs in local regions.
I would highly recommend them highly for daily transport.
I have seen previous posts from Pepi on the Forum and I respect his point of view but I think he may have overthought his pack transport.
I found the baggage transportation services excellent for daily point to point service. An itinerary would have never worked for me.I am currently walking the CF and I have to use the backpack forwarding services due to medical reasons (2 stents inserted only 10 days before departure). I sent Jacotrans an Excel sheet with my full schedule and my room bookings and received a reasonable offer to transport my pack all the way from my starting point (Pamplona) to SdC.
Upon confirming, I received a tag to print out just hours before starting my Camino. The tag showed my name, customer number and my phone number, as well as all stations of my journey. Unfortunately I had no time to check the 30-odd destinations listed on the tag, trusting that my Excel sheet would be carefully transscribed.
To my dismay, Jacotrans did not follow my reservations at all; example: my list said that the bag should go from El Acebo to Ponferrada, instead it landed in Villafranca de Bierzo. My frantic calls we met with stoicism, “non comprende”, and plain hanging up. Finally, the receptionist of my small hotel explained them the problem in Spanish and was offered two solutions, either picking up my pack on the following day in Villafranca or having it sent to Ponferrada by taxi with a 55 Euros charge. The first option being out of questions as the pack contains all my med’s.
No apology neither, as Jacotrans blamed me for not having double checked.
This I did after my pack was taxied to Ponferrada and to my surprised, it contained 2 similar further mistakes on my remaining schedule.
There is no central responsible unit of Jacotrans to address a complaint, as it is organized as a coop between independent regional units, thus I have no way to demand a refund of the taxi money, nor would I have the option of turning to another service since I have prepaid until Santiago.
My recommendation is not to book for the entire trip but just from one location to the next one, so that the regional Jacotrans rep can be held responsible, also allowing to switch to another service provider.
I personally will never use Jacotrans again.
Dear Pepi I feel your grief. I have used Jacotrans on numerous occasions on each Camino I’ve walked, unfortunately the transport service is managed by regions across the Camino each one covering about 7-8 stages. Last year I had to use them every day following my accident on the Camino I fractured my shoulder and tore my elbow so I couldn’t carry my rucksack and it’s was 3euros each day but that might have increased given the current climate. Unless you have already paid upfront each Albergue holds envelopes for pilgrims to use where you complete with name number collection point and albergue name destination, you can use them as hoc or not and just put the 3euros in the envelope. However this information might be too late if you’ve already paid but I used to call the every day from my location and tell them my rucksack needed collecting and what the destination was. The other choice is the Spanish postal service which I used for my last seven days and they were even cheaper and more efficient.I am currently walking the CF and I have to use the backpack forwarding services due to medical reasons (2 stents inserted only 10 days before departure). I sent Jacotrans an Excel sheet with my full schedule and my room bookings and received a reasonable offer to transport my pack all the way from my starting point (Pamplona) to SdC.
Upon confirming, I received a tag to print out just hours before starting my Camino. The tag showed my name, customer number and my phone number, as well as all stations of my journey. Unfortunately I had no time to check the 30-odd destinations listed on the tag, trusting that my Excel sheet would be carefully transscribed.
To my dismay, Jacotrans did not follow my reservations at all; example: my list said that the bag should go from El Acebo to Ponferrada, instead it landed in Villafranca de Bierzo. My frantic calls we met with stoicism, “non comprende”, and plain hanging up. Finally, the receptionist of my small hotel explained them the problem in Spanish and was offered two solutions, either picking up my pack on the following day in Villafranca or having it sent to Ponferrada by taxi with a 55 Euros charge. The first option being out of questions as the pack contains all my med’s.
No apology neither, as Jacotrans blamed me for not having double checked.
This I did after my pack was taxied to Ponferrada and to my surprised, it contained 2 similar further mistakes on my remaining schedule.
There is no central responsible unit of Jacotrans to address a complaint, as it is organized as a coop between independent regional units, thus I have no way to demand a refund of the taxi money, nor would I have the option of turning to another service since I have prepaid until Santiago.
My recommendation is not to book for the entire trip but just from one location to the next one, so that the regional Jacotrans rep can be held responsible, also allowing to switch to another service provider.
I personally will never use Jacotrans again.
I used them too and booked way in advance. In the tool I had to pick the drop off in the drop down tool so if there was an error it was all me. I did good though and printed it and had it laminated so I could hang from suitcase wit a caribiner. It was 3 pages so I would make sure the correct page was on top as I went. Wonderful service!I’ve used CORREOS twice, in 2019 on the Norte, and this year on the Francés, and they were great - no issue at all. Each time, I bought the subscription for the entire route for ~€150. You do NOT have to decide the entire route in advance. As long as you specify by 8:00 PM the night before, you are good to go for the next day. I usually did 3-4 days in advance. If you change your plans, you can easily edit your schedule right on the website. You can also schedule a “rest day” at any point. It worked flawlessly. AND, there is NO LIMIT to the number of stops you can make. This year, I had 46, for an average of €3.25 per transfer. I would recommend CORREOS to ANYONE. It’s ONE OUTFIT, NATIONWIDE and, in my opinion UNBEATABLE. You can buy subscriptions for shorter segments as well. I AM NOT SURE IF YOU CAN USE THEM RANDOMLY HERE AND THERE OR NOT. Since I paid in advance, there was no issue of using cash or envelopes.
I echo these sentiments. I was about to reply but see this post with exactly what I was going to say re good service and separately run entities of the same company.Like you I've had occasion to use them over the years.
Always found the service 100% reliable, though I was only ever booking 1 day in advance.
I think they operate over 4 different regions as 4 different businesses effectively.
Each region has a different phone number for bookings.
You only notice when the 'collection tags' at accommodation reception areas change
You can see on their website.
Home - Jacotrans
JACOTRANS backpacks and luggage transfer on the Camino de Santiago. At JACOTRANS baggage transfer we offer the transport of pilgrim’s suitcase, backpack or any piece of luggage over the Camino de Santiago along the French Way From San Jean Pied de Port or Roncesvalles to Santiago de Compostela...www.jacotrans.es
A pity to hear they screwed this up but I can see how it happened.
Maybe the first company takin the booking should have said "we can take your bookings up to X point"
I think this criticism is a little harsh. You should have checked the schedule from Jacotrans before you set out. I and my walking group have used Jacotrans many times since 2016 and we have never had a problem - bags always collected and delivered as arranged. We are currently on the CF and again using Jacotrans who are providing an excellent service.I am currently walking the CF and I have to use the backpack forwarding services due to medical reasons (2 stents inserted only 10 days before departure). I sent Jacotrans an Excel sheet with my full schedule and my room bookings and received a reasonable offer to transport my pack all the way from my starting point (Pamplona) to SdC.
Upon confirming, I received a tag to print out just hours before starting my Camino. The tag showed my name, customer number and my phone number, as well as all stations of my journey. Unfortunately I had no time to check the 30-odd destinations listed on the tag, trusting that my Excel sheet would be carefully transscribed.
To my dismay, Jacotrans did not follow my reservations at all; example: my list said that the bag should go from El Acebo to Ponferrada, instead it landed in Villafranca de Bierzo. My frantic calls we met with stoicism, “non comprende”, and plain hanging up. Finally, the receptionist of my small hotel explained them the problem in Spanish and was offered two solutions, either picking up my pack on the following day in Villafranca or having it sent to Ponferrada by taxi with a 55 Euros charge. The first option being out of questions as the pack contains all my med’s.
No apology neither, as Jacotrans blamed me for not having double checked.
This I did after my pack was taxied to Ponferrada and to my surprised, it contained 2 similar further mistakes on my remaining schedule.
There is no central responsible unit of Jacotrans to address a complaint, as it is organized as a coop between independent regional units, thus I have no way to demand a refund of the taxi money, nor would I have the option of turning to another service since I have prepaid until Santiago.
My recommendation is not to book for the entire trip but just from one location to the next one, so that the regional Jacotrans rep can be held responsible, also allowing to switch to another service provider.
I personally will never use Jacotrans again.
I spontaneously used Correos, due to bad back and they were great.I am currently walking the CF and I have to use the backpack forwarding services due to medical reasons (2 stents inserted only 10 days before departure). I sent Jacotrans an Excel sheet with my full schedule and my room bookings and received a reasonable offer to transport my pack all the way from my starting point (Pamplona) to SdC.
Upon confirming, I received a tag to print out just hours before starting my Camino. The tag showed my name, customer number and my phone number, as well as all stations of my journey. Unfortunately I had no time to check the 30-odd destinations listed on the tag, trusting that my Excel sheet would be carefully transscribed.
To my dismay, Jacotrans did not follow my reservations at all; example: my list said that the bag should go from El Acebo to Ponferrada, instead it landed in Villafranca de Bierzo. My frantic calls we met with stoicism, “non comprende”, and plain hanging up. Finally, the receptionist of my small hotel explained them the problem in Spanish and was offered two solutions, either picking up my pack on the following day in Villafranca or having it sent to Ponferrada by taxi with a 55 Euros charge. The first option being out of questions as the pack contains all my med’s.
No apology neither, as Jacotrans blamed me for not having double checked.
This I did after my pack was taxied to Ponferrada and to my surprised, it contained 2 similar further mistakes on my remaining schedule.
There is no central responsible unit of Jacotrans to address a complaint, as it is organized as a coop between independent regional units, thus I have no way to demand a refund of the taxi money, nor would I have the option of turning to another service since I have prepaid until Santiago.
My recommendation is not to book for the entire trip but just from one location to the next one, so that the regional Jacotrans rep can be held responsible, also allowing to switch to another service provider.
I personally will never use Jacotrans again.
Pepi, I am really sorry you have had the problem. On your own admission you did not check, so the onus is on you. Small consolation, but a lesson dearly learned. Don't lock yourself in, take heart from the positive reports and good ideas that your post has generated. Take care, don't undo the good work of the medics who inserted your stents, and buen camino...I am currently walking the CF and I have to use the backpack forwarding services due to medical reasons (2 stents inserted only 10 days before departure). I sent Jacotrans an Excel sheet with my full schedule and my room bookings and received a reasonable offer to transport my pack all the way from my starting point (Pamplona) to SdC.
Upon confirming, I received a tag to print out just hours before starting my Camino. The tag showed my name, customer number and my phone number, as well as all stations of my journey. Unfortunately I had no time to check the 30-odd destinations listed on the tag, trusting that my Excel sheet would be carefully transscribed.
To my dismay, Jacotrans did not follow my reservations at all; example: my list said that the bag should go from El Acebo to Ponferrada, instead it landed in Villafranca de Bierzo. My frantic calls we met with stoicism, “non comprende”, and plain hanging up. Finally, the receptionist of my small hotel explained them the problem in Spanish and was offered two solutions, either picking up my pack on the following day in Villafranca or having it sent to Ponferrada by taxi with a 55 Euros charge. The first option being out of questions as the pack contains all my med’s.
No apology neither, as Jacotrans blamed me for not having double checked.
This I did after my pack was taxied to Ponferrada and to my surprised, it contained 2 similar further mistakes on my remaining schedule.
There is no central responsible unit of Jacotrans to address a complaint, as it is organized as a coop between independent regional units, thus I have no way to demand a refund of the taxi money, nor would I have the option of turning to another service since I have prepaid until Santiago.
My recommendation is not to book for the entire trip but just from one location to the next one, so that the regional Jacotrans rep can be held responsible, also allowing to switch to another service provider.
I personally will never use Jacotrans again.
I disagree. Jacotrans had clear written instructions but managed to mess things up nonetheless.Pepi, I am really sorry you have had the problem. On your own admission you did not check, so the onus is on you.
I’ve used all the services ant some point over the years for one reason or another. I have found them all excellent but not without incidence as nothing is perfect. I found them all responsive. Jaco trans once delivered to the wrong place, but quickly remedied the situation. Correos did not pick up a bag once and did go and get it and Jaco Trans did not pick up from a hotel once. They retrieved it because I had the WhatsApp message proving that it was arranged. Honestly, I stilll believe all their services are excellent. My advice is to always do it in writing (website, WhatsApp, email or to take a picture of the envelope you filled out.)I also put an apple tag in my bag so I can see where it is.
It's a small tracking device that you can attach to or put in just about anything.Please excuse my ignorance, but what is an apple tag?
It's a small tracking device that you can attach to or put in just about anything.
AirTag vs. Tile: Which Bluetooth Tracker Should You Choose?
Whether you've lost your keys, phone, or wallet, an AirTag or Tile can help track them down. But which one is best for you? We tested Apple's AirTag and all four Tile trackers to help you decide.www.pcmag.com
I had not either until today. Is it a avilable for Android users too?Thank you!!
I‘d never heard of them
No. But there is some hope yet. I read this comparison between the Airtag and its competitors recently. There is a product for Android.I had not either until today. Is it a avilable for Android users too?
Yes, Samsung has their own version, and the Tile will work on Android and iPhone.I had not either until today. Is it a avilable for Android users too?
I used Correos in Portugal. Jacotrans in spain. No problems with either; once my bag was sent to a nearby restaurant as there was no one in the albergue until 5ish in the afternoon. The restaurant were watching for me...I’ve used CORREOS twice, in 2019 on the Norte, and this year on the Francés, and they were great - no issue at all. Each time, I bought the subscription for the entire route for ~€150. You do NOT have to decide the entire route in advance. As long as you specify by 8:00 PM the night before, you are good to go for the next day. I usually did 3-4 days in advance. If you change your plans, you can easily edit your schedule right on the website. You can also schedule a “rest day” at any point. It worked flawlessly. AND, there is NO LIMIT to the number of stops you can make. This year, I had 46, for an average of €3.25 per transfer. I would recommend CORREOS to ANYONE. It’s ONE OUTFIT, NATIONWIDE and, in my opinion UNBEATABLE. You can buy subscriptions for shorter segments as well. I AM NOT SURE IF YOU CAN USE THEM RANDOMLY HERE AND THERE OR NOT. Since I paid in advance, there was no issue of using cash or envelopes.
How???used Correos in Portugal
I didn't know that they did daily bag transport.Oops. CTT is Portugal
AGREE! You never know until the day of, if your destination will be your destination, book the day of and appreciate the local service!I found them to be great. Although I would never book my whole Camino and bag transport in advance. I only ever book a day or so ahead. I found that when I rang them they remembered me, and I had no issues being understood. I thought that being so local was a bonus.
I used Jacotrans in 2010 for 42 days without a hitch. Im walking now for four days and using their services. I think they are fantastic. I think an excel sheet might have been too too complicated. It’s all very simple. 5 euros in the envelope, destination and your name written in the front of the envelope pinned to your Nicholas. At the front by 8:00 am. I admit it’s lesson in trust. So sorry for your frustration.Pepi, I am really sorry you have had the problem. On your own admission you did not check, so the onus is on you. Small consolation, but a lesson dearly learned. Don't lock yourself in, take heart from the positive reports and good ideas that your post has generated. Take care, don't undo the good work of the medics who inserted your stents, and buen camino...
Used Caminofacil for two Caminos. Did both day-to-day and multi-stage reservations with only one missed delivery, which they fixed quickly and hassle-free. Highly recommended. Excellent, reliable service.I am currently walking the CF and I have to use the backpack forwarding services due to medical reasons (2 stents inserted only 10 days before departure). I sent Jacotrans an Excel sheet with my full schedule and my room bookings and received a reasonable offer to transport my pack all the way from my starting point (Pamplona) to SdC.
Upon confirming, I received a tag to print out just hours before starting my Camino. The tag showed my name, customer number and my phone number, as well as all stations of my journey. Unfortunately I had no time to check the 30-odd destinations listed on the tag, trusting that my Excel sheet would be carefully transscribed.
To my dismay, Jacotrans did not follow my reservations at all; example: my list said that the bag should go from El Acebo to Ponferrada, instead it landed in Villafranca de Bierzo. My frantic calls we met with stoicism, “non comprende”, and plain hanging up. Finally, the receptionist of my small hotel explained them the problem in Spanish and was offered two solutions, either picking up my pack on the following day in Villafranca or having it sent to Ponferrada by taxi with a 55 Euros charge. The first option being out of questions as the pack contains all my med’s.
No apology neither, as Jacotrans blamed me for not having double checked.
This I did after my pack was taxied to Ponferrada and to my surprised, it contained 2 similar further mistakes on my remaining schedule.
There is no central responsible unit of Jacotrans to address a complaint, as it is organized as a coop between independent regional units, thus I have no way to demand a refund of the taxi money, nor would I have the option of turning to another service since I have prepaid until Santiago.
My recommendation is not to book for the entire trip but just from one location to the next one, so that the regional Jacotrans rep can be held responsible, also allowing to switch to another service provider.
I personally will never use Jacotrans again.
Hi @jurisquo, your first post on the forum and you woke up an old thread from 2022. You must have been really impressed by CaminofacilUsed Caminofacil for two Caminos. Did both day-to-day and multi-stage reservations with only one missed delivery, which they fixed quickly and hassle-free. Highly recommended. Excellent, reliable service.
Thank you for the ad, though personally I've never needed backpack transport despite my old bones.Used Caminofacil for two Caminos. Did both day-to-day and multi-stage reservations with only one missed delivery, which they fixed quickly and hassle-free. Highly recommended. Excellent, reliable service.
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