sandykayak
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- Time of past OR future Camino
- Camino Inglés (2017)
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You made a hasty purchase online. By all means, follow the instructions to attempt to cancel (including contacting the hostel) but I think you need to accept that you made a bad purchase. Either stay there or eat the cost.When I clicked "book" I remember seeing "non-refundable " but was terrified of having nowhere affordable to stay.
I disagree. They are not "getting away" with anything. Their policy is very normal (if you want flexible reservations, you can usually pay a few more dollars, but sometimes not), and it was clearly stated.I also hate to let them get away with it. This i a terrible policy for accommodations
As far as I know, this forum does not accept advertising from this hostel. Yes, people change reservations for numerous reasons and that is why businesses need to have clear policies of their own, and some protection against risks of cancellations.I certainly feel that it is not a good idea for this forum to accept advertising from this hostel. People change reservations for numerous reasons.
Sorry to hear about your situation, but thanks for the warning. I would also contact booking.com again and explain that if this hostel is the type of business that they do business with, then you would prefer not to use booking.com in the future. I personally won't use booking.com again. As the saying goes. " You only get one chance to make a first impression". Also remind them that your friends and family might think the same.I would appreciate tips on booking hostels online. I arrive in Madrid on June 2 and due to numerous complications, I only tried to reserve yesterday.
My first choice (The Hat) had no availability so I started to feel panicky. Via Booking.com I picked Motion Chueca Hostel. One bunk in a 6-bed, female only room was $176 for 4 nights. (I see they advertise here for $13-something).
I spent an inordinate amount of time registering. Their system is weird. I couldn't find a simple way to enter my date of birth. All i could do was go back month-by-month and year-by-year...and I was born in the 1940s. I should have given up but am new at online booking.
When I clicked "book" I remember seeing "non-refundable " but was terrified of having nowhere affordable to stay.
As i went back to google to book for my last nights, I saw reviews of Motion Chueca hostel. The vast majority of very recent ones were awful. Main complaints were terrible service, non-working heating/air conditioning systems, cramped rooms, bunks pushed against and blocking the windows, and BED BUGS. To top it off,
it's in the heart of the Chueca gay district. (My son is gay so no homophobia here-just not where I'd choose to stay.)
Within 10-15 mins I had found another place and tried to cancel. They refuse to agree to my request.
For $1 the second reservation can be changed/canceled.
What would YOU do? I've booked four nights and hate to stay somewhere that sounds bad and the loss of $176 at the
beginning of my one-month trip is huge. I also hate to let them get away with it. This i a terrible policy for accommodations
I called my credit card company but the $15
or so deposit hadn't gone through yet. Mmmm i just remember that it said they didn't accept online payment. I guess I was supposed to pay in cash upon arrival.
Does anyone know if the charge is by Booking.com or the hostel? I guess i can call my credit card company again and refuse the charges BUT they did have "non-refundable" on the site. I guess they could sue me??
I certainly feel that it is not a good idea for this forum to accept advertising from this hostel. People change reservations for numerous reasons.
I did send the property an email but they say to allow 48 hours for a reply but it looks as
if they replied via Booking.com. I haven't clicked on either option. Don't know what to do???
Buyer beware
<<Thank you for contacting Booking.com.
We approached Motion Chueca on your behalf to request the cancellation of your reservation. We are sorry to report that they are unable to make an exception in this case, and will charge the entire cancellation fee.
Please share your response with us by selecting one of these options:
Don't cancel my reservation.
I accept the charges. Please cancel my reservation.
Your reservation is still live and will remain so unless you cancel it. If you decide to cancel, you'll receive a confirmation email with more details shortly.
For any questions, you can contact the property at +34913483081 or send them an email.>>
Copyright © 1996–2017 Booking.com. All rights reserved.
Home | FAQ
I don't understand what they did wrong. The cancellation policy was stated and normal; they applied it. Hotels all have limits and conditions on their reservations.if this hostel is the type of business that they do business with
I'm confused too but I think the issue is advertising a 13 $ bed and getting charged 44. But maybe it is a private room instead of a bunk in a 6 bunk room. Something is weird.I don't understand what they did wrong. The cancellation policy was stated and normal; they applied it. Hotels all have limits and conditions on their reservations.
I don't think this forum is the place to analyse second-hand reviews of any accommodation, especially to trash them. If anyone wants to read those reviews, they should go to the source.It has 2 dire reviews in Spanish on Trip Advisor. One says it smells of sewers! The other one says there are hooligans drinking and kids running and screaming everywhere. Strange then how it does well on Booking.com's reviews. Its website is half finished, with placeholder text. Facebook shows some horrific reviews https://www.facebook.com/pg/motionhostels/reviews/ which are so bad I would cut my losses and not stay there.
Now, now! Let's get back to the issue at hand. The University of Life Lessons is a very good education, but it isn't without its tuition.
Learning to navigate hotel-booking online needs a bit of practice, but if I were the OP, I'd get that son helping you out a bit.
Not sure where you live, but you sound like my dad used to sound before I got him coached up.
If it were me, I'd cancel the credit card and cut my losses. That's just me, though.
Get someone sitting down with you, and for heaven's sake, don't worry about a bed. Do get someone sitting with you and helping you through the booking process. That's the best magic I can pull out of my hat for you tonight.
Hi sorry to hear of your predicament, I have been staying at the same place for over 10 years also booked on line booking. The place I stay at is Hostal Puerta del Sol right in the square of Puerta del Sol, yes it does cater to gays but exclusive many str. couples and families stay there. It serve a breakfast in the morning . They advertise that it's a four star place , but trust me it's a friendly and safe place the owner speaks English and is very helpful..so next time try this place.I would appreciate tips on booking hostels online. I arrive in Madrid on June 2 and due to numerous complications, I only tried to reserve yesterday.
My first choice (The Hat) had no availability so I started to feel panicky. Via Booking.com I picked Motion Chueca Hostel. One bunk in a 6-bed, female only room was $176 for 4 nights. (I see they advertise here for $13-something).
I spent an inordinate amount of time registering. Their system is weird. I couldn't find a simple way to enter my date of birth. All i could do was go back month-by-month and year-by-year...and I was born in the 1940s. I should have given up but am new at online booking.
When I clicked "book" I remember seeing "non-refundable " but was terrified of having nowhere affordable to stay.
As i went back to google to book for my last nights, I saw reviews of Motion Chueca hostel. The vast majority of very recent ones were awful. Main complaints were terrible service, non-working heating/air conditioning systems, cramped rooms, bunks pushed against and blocking the windows, and BED BUGS. To top it off,
it's in the heart of the Chueca gay district. (My son is gay so no homophobia here-just not where I'd choose to stay.)
Within 10-15 mins I had found another place and tried to cancel. They refuse to agree to my request.
For $1 the second reservation can be changed/canceled.
What would YOU do? I've booked four nights and hate to stay somewhere that sounds bad and the loss of $176 at the
beginning of my one-month trip is huge. I also hate to let them get away with it. This i a terrible policy for accommodations
I called my credit card company but the $15
or so deposit hadn't gone through yet. Mmmm i just remember that it said they didn't accept online payment. I guess I was supposed to pay in cash upon arrival.
Does anyone know if the charge is by Booking.com or the hostel? I guess i can call my credit card company again and refuse the charges BUT they did have "non-refundable" on the site. I guess they could sue me??
I certainly feel that it is not a good idea for this forum to accept advertising from this hostel. People change reservations for numerous reasons.
I did send the property an email but they say to allow 48 hours for a reply but it looks as
if they replied via Booking.com. I haven't clicked on either option. Don't know what to do???
Buyer beware
<<Thank you for contacting Booking.com.
We approached Motion Chueca on your behalf to request the cancellation of your reservation. We are sorry to report that they are unable to make an exception in this case, and will charge the entire cancellation fee.
Please share your response with us by selecting one of these options:
Don't cancel my reservation.
I accept the charges. Please cancel my reservation.
Your reservation is still live and will remain so unless you cancel it. If you decide to cancel, you'll receive a confirmation email with more details shortly.
For any questions, you can contact the property at +34913483081 or send them an email.>>
Copyright © 1996–2017 Booking.com. All rights reserved.
Home | FAQ
I'm sorry, that's simply not true, at least not on any booking site I've used. Whether the rate offers free cancelation or not is always indicated before you click "buy".300 for TWO nights!! I've been charged $182 ($176 plus conversion fees I imagine) so I'm going to suck it up and hope for the best.
Online booking requires capturing all your personal and card info before you find out whether it's non-refundable. Then you'd have to find the name of the place. Search for reviews and then go back to Booking.com to find the place again. Learning experience.
... Motion Chueca wasn't bad but it wasn't great either. They charged me €104 for a bunk in a 6-bunk room for the Saturday that Real Madrid played even tho they weren't playing in Madrid.
...
Nope. I have the breakdown/invoice. They told me that they charged €124 PER BUNK in the 14-bunk dorms during special events. €60 was for an ordinary Saturday in a 6-bunk female dorm. Whatever the market will bear.
I don't recommend Motion Chueca. Don't like their business practices.
Definitely. I've booked hostales - single room with private bath for 35 to 60 euros in MadridDoesn't make sense, sorry.
'€60 was for an ordinary Saturday in a 6-bunk female dorm.' That is way, but way out of line of normal Spanish hostel prices.
SY
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