Bed at Orisson on May 3

[Bill's_Walking]

I have a reserved bed available for Orisson on May 3. I reserved three beds for me, my daughter and a friend. Our friend had to cancel, so I have an extra spot reserved that is available. If any one is interested to take it, please send me a private message.

 

[SusanH]

They used to give refunds… But, I think they are just too busy and won’t do it now. I “donated” my bed last year.

 

[SeñorJacques]

They used to give refunds… But, I think they are just too busy and won’t do it now. I “donated” my bed last year.

I too "donated" a bed this year when I had to reschedule my reservation and was unable to, though I doubt my money is going towards a pilgrim in need. And I don't think being "busy" is the reason for their no refund policy In any case, thanks to @Bill's_Walking for extending the kind offer.

 

[SusanH]

I too "donated" a bed this year when I had to reschedule my reservation and was unable to, though I doubt my money is going towards a pilgrim in need. And I don't think being "busy" is the reason for their no refund policy In any case, thanks to @Bill's_Walking for extending the kind offer.

Hi Senor Jacques, I suspect that you’re right… I’m trying not to be my old cynical self!!! Lol

 

[Bill's_Walking]

@SusanH & @SeñorJacques, it's too bad they do the nod refundable deposit, but they were clear about it when I made the reservations. Hopefully a fellow pilgrim will take me up on this, so Orisson doesn't make double the money off of that bed.

 

[Kathar1na]

@SusanH & @SeñorJacques, it's too bad they do the nod refundable deposit, but they were clear about it when I made the reservations. Hopefully a fellow pilgrim will take me up on this, so Orisson doesn't make double the money off of that bed.

@Bill's_Walking, I guess you made a reservation for three beds?

Have you considered trying to contact them and explain the situation, that two of you will come and the third person can't and why, and whether it would be possible to cancel the third bed even though you have no formal right to demand it? Especially since, I guess, you have not paid for it yet, so no additional task of actual refund to be done and it is the beginning of May, which is peak pilgrimage season with high demand for accommodation. They do state that the deposit is lost if the customer cancels an order but they also mention that an amicable agreement is possible. I would try to ask politely.

 

[SeñorJacques]

They do state that the deposit is lost if the customer cancels an order but they also mention that an amicable agreement is possible. I would try to ask politely.

Hopefully @Bill's_Walking will have better luck than I did. I too was hoping for an “amicable agreement” but my polite request was met with one of the most belligerent customer service responses I’ve ever received, telling me in no uncertain terms that “there will be NO refund”. Maybe something was lost in translation, or I caught someone on a bad day. But it permanently soured me on Orisson despite the glowing reviews.

 

[Bill's_Walking]

Just an update. I arrived at Orisson on the 3rd and checked in. As soon as I told the woman at the counter that I had one person cancel on me she stepped away, and came back a few minutes later to tell me that there was a perigrina who had been waiting to see if there were any cancellation, because she could not go any further. So the Camino provided for her and me. She got a bed and I did not loose my deposit.