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Help with Roncesvalles Reservations

Camino Badges
Camino(s) past & future
Nearly every year since 2006, often walking more than one route. 2018 was Camino #14
I am at my wits' end.
I have tried EVERYTHING to make a reservation at Roncesvalles on their website and via email.

On the website, I cannot get the date to change to 2018.
When I try, it just says NnNnNn

I need beds for 4 pilgrims on May 21 2018

I have tried emailing and giving my credit card number and was told it would not work.
I have emailed the bank and there is no reason the card would not work.

I'm just stumped.

Can someone try to make a reservation for 21 May 2018 and see if you can get that stupid calendar to accept the date?

Other options?
Help????
 

Devon Mike

Active Member
Camino(s) past & future
Frances, Finisterre & Muxia (2014, 2015, 2016, 2018 & 2019), Primitivo & Ingles (2017)
I have already made a booking for July 2018 on their website and had no problem doing it, so not sure why you are having a problem. Click on the link below, then select Reservations and click on the "Haz Tu Reserva Aqui" circle, then click on the calendar square where it says Date of Arrival. You then click on the arrows to move forward to the month you want to stay and finally click on the day. Should be fine.

http://www.alberguederoncesvalles.com/
 
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rector

ONE HALF
Camino(s) past & future
SJ-Sdc MAY (2011)
SJ-Sdc MAY (2014)
Sar-Sdc Oct (2015)
Pon-Sdc Ju (2016)
SJ-Log (2018)
Hi Annie we had difficulty as well so I booked into the hotel, just looked it up gave it a call and got an answer a couple of days later. They said last year that they (the Hotel) do not usually take bookings until January. I thought it better to have somewhere at such a vital point and just went for the hotel.
 

jozero

Been there, going again...
Camino(s) past & future
CF
Turning off the auto-translate on your browser might help. A similar thing happens on RENFE & Autocares websites amongst others.
Thanks, turning off the Google auto-translate worked for me... but only in the sense I could see the dates. The down side is that reservations are not accepted until mid-March but suppose in early January I'll not need to worry about overcrowding at the inn...!
 
Camino(s) past & future
Frances/Invierno May/June 2018
First post :) After 15 years of dreaming of walking the Camino, a window of time has opened up for me. I have my plane tickets and begin my walk at SJPP on May 3rd. Can't wait!

Having read the suggestions to book a reservation at Roncesvalles, I did so about a week ago. The reservation was processed through Commercia Global Payments and I was charged 12 Euros. It then took me back to the Albergue website where I received a confirmation number followed by the word "FULL." That makes me nervous. Does this mean it did not go through, that they are fully booked? If so, why did I receive a reservation number? Or is this a translation issue? Also, I have not received an email confirmation from them. Is this standard? I suppose I will email them and ask for confirmation but thought I'd check in here first, particularly since the thread implies that the website is not taking reservations for 2018 at this time. Thanks!
 
Camino(s) past & future
Camino Frances, 2015
It then took me back to the Albergue website where I received a confirmation number followed by the word "FULL." That makes me nervous. Does this mean it did not go through, that they are fully booked? If so, why did I receive a reservation number? Or is this a translation issue?
I don't know for sure but I think it is a translation issue. When there is no room for one in an albergue it is completo, full. When a form is filled out it is complete or completed. I can see a translation problem here.
 
Camino(s) past & future
Frances/Invierno May/June 2018
I don't know for sure but I think it is a translation issue. When there is no room for one in an albergue it is completo, full. When a form is filled out it is complete or completed. I can see a translation problem here.
Thank-you for the warm welcome, Rick. After so many years of envisioning this walk, I still find it hard to believe! With tickets purchased, making reservations, creating a packing list, etc. it's starting to feel real. :)

Thanks for your information re: translation issue. I'm pretty sure I'm good to go with this reservation but will likely email for confirmation to be sure.

Cheers,
Peter
 
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Robo

Veteran Member
Camino(s) past & future
CF SJPdP to SdC
(May 2015)
CF Sarria to SdC
(May 2016)
CF SJPDP-SdC
(Apr/May 2018)
VdlP (2020)
I was just able to book OK. For April.
As advised above I did not use the translate feature, but clicked the language option top right.
Maybe try a different browser?
 

Charles Zammit

Active Member
Camino(s) past & future
St Jean Pied de Port - Finisterra 2017
GR70 France 2018
[ Via Francigena 2019]
I've had similar trouble in the past on other sites Annie . The problem turned out to be a cookie downloaded from another site . Run a system clean or virus scan as well as deleting your browser history and cookie cache .
 

biarritzdon

Veteran Member
Camino(s) past & future
CF11, CF12, CP13, CF14, CA15, S.Anton15, CF&CI15
Ditch Pig16, CF&CP17, CdN18, CM18, CF18, LePuy19
Do the booking on their site, which I admit is slow and difficult but it works. Don't use Booking.com, etc.
 

DeansFamily

Member
Camino(s) past & future
Frances 18/916/10/17 Muxia/Finisterre 18/10-22/10/17 Norte 21/4-29/5/18 Primitive 20/9-5/10/18
I pre booked Roncevalles from Australia to be certain we had a bed and went through the booking procedure, but I couldn't tell if the card payment went through. I emailed and asked whether it had & they kindly informed me (in Spanish) that it hadn't. I then re tried and successfully booked and sent a screenshot of the receipt and booking details (just to be sure). We were very impressed with this thoughtfully set out and modern Alburgue and the volunteer staff were wonderful. Also the best value laundry system we encountered on our Camino. This was the only Alburgue we pre booked the whole Camino Frances and to Finisterre
 

Petbolmon

New Member
Camino(s) past & future
Bilbao-Santiago
Is this place closed for winter? Tried to book it for January and it says there are zero beds available.
 

mspath

Veteran Member
Camino(s) past & future
Frances, autumn/winter; 2004, 2005-2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
Is this place closed for winter? Tried to book it for January and it says there are zero beds available.
In the recent past the newest albergue with 183 beds was often not used in winter. However if a pilgrim arrived at the monastery and rang the main entrance bell then a bed/bunk would be offered in the small winter albergue near the old cloister entrance.

Stay safe and enjoy your winter camino!
 

BeeHodge

Member
Camino(s) past & future
April 2018
I have already made a booking for July 2018 on their website and had no problem doing it, so not sure why you are having a problem. Click on the link below, then select Reservations and click on the "Haz Tu Reserva Aqui" circle, then click on the calendar square where it says Date of Arrival. You then click on the arrows to move forward to the month you want to stay and finally click on the day. Should be fine.

http://www.alberguederoncesvalles.com/


I am travelling at the end of April and have not booked any accommodation, as I undestand that you cant book pilgrim hostels, are you guys talking about private accommodations?

Bee
 

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