- Time of past OR future Camino
- 2022
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Well, I would start by asking them.Suggestions to ask of Jacotrans?
The sooner the better, and with clear photos, and link to similar replacement on internet. Buena suerte.Well, I would start by asking them.
I too had forwarded my mochilla by Jacotrans “all the (CF) way”. As reported in another thread, it was twice sent to wrong places, in spite that I submitted a full and detailed Excel document for a start.Used Jacotrans for past 2 weeks. Received backpack today after a transfer in Astorga. Found one shoulder tension strap ripped out of its seam making backpack completely unusable. Other shoulder strap had couple seams ripped out. Replacement value $300+ range. Suggestions to ask of Jacotrans?
This is excellent advice. No point in carrying both a day pack and a regular backpack when the intention is to ship the backpack daily.Sorry to hear about the damage to your rucksack.
I've mentioned this before but will repeat my advice.
Buy a packable holdall, you can pack your good rucksack and poles in this when using air travel and have to check your luggage as hold baggage.
On the Camino use your holdall to pack your unwanted items for Jacotrans or other carriers to transport. You carry your lightly filled, good, comfortable rucksack on your daily walks.
I decided to switch to Transporte rather than Jacotrans, who claims they’ve neverThanks for those who chimed in. Jacotrans will take no responsibility. I can’t prove it nor they. Who knows maybe hotel staff or a hotel.
Im in Rabanal so it will be a challenge finding a store that sells something to fit backpack into. Any ideas where to buy such a inexpensive bag
enroute to Santiago?
You should be able to find a suitable shop in Ponferrada.I decided to switch to Transporte rather than Jacotrans, who claims they’ve never
Run into damages backpack issues before in all the 10 yrs of service. Im doubtful
Of that.
The damage appears to me too weird to be inflicted accidentally. I can't get it out of my mind that the pack may have been vandalized; still usable but with enough damage to be annoying. I'm assuming you left it to be picked up after you started walking.One strap maybe but for both straps to rip from the seam sounds more like a manufacturing problem.
I wondered the same if it was deliberate damage. The packs sit in an accessible pile in reception where anyone has access.The damage appears to me too weird to be inflicted accidentally. I can't get it out of my mind that the pack may have been vandalized; still usable but with enough damage to be annoying. I'm assuming you left it to be picked up after you started walking.
Are you a snorer?
Interesting idea, though if I come across one I’ll check it out. We’re walking through Ponferrada so don’t have much time for repair work. Might be best to get a cheap large rucksack.Looking ahead you’ll probably find a cobbler / shoe repairer (zapatero) in Ponferrada who would be able to make a repair.
It’s a Gregory Octal 55L (ultra light) bought from REI, on sale (half price), that I bought about 6 months ago. I hope they will let me return it for credit/refund. If not I’ll check with travel insurance.I've abused backpack's on Camino's over the years. I've never had an issue like this. What brand of pack is it, if I may ask? One strap maybe but for both straps to rip from the seam sounds more like a manufacturing problem. Hope you make out better on your Camino.
You need to buy a pack based on torso length, not your height. Two people with the same height can have very different torso lengths depending on if they are long legged or long waisted.It comes in two back sizes. People shorter than 5'7 or 170 cm take size S. Any one taller takes L
If you go to decathlon looking for a lightweight pack, I used their Trekking MH500 30 Litre on the Camino Portugues this year and it was very comfortable.
They do great work, perhaps even while you wait. As fast as shopping and a ton cheaper and more sustainable.We’re walking through Ponferrada so don’t have much time for repair work.
Absolutely. And cheap.I would definitely take it to a zapatero in Ponferrada, if you can find one. They are magicians.
Good point.. the OP can of course try both sizes on in store to see what fits.You need to buy a pack based on torso length, not your height. Two people with the same height can have very different torso lengths depending on if they are long legged or long waisted.
This article explains to to measure torso length.
Ponferrada has a Decathlon. They may have something.Thanks for those who chimed in. Jacotrans will take no responsibility. I can’t prove it nor they. Who knows maybe hotel staff or a hotel.
Im in Rabanal so it will be a challenge finding a store that sells something to fit backpack into. Any ideas where to buy such a inexpensive bag
enroute to Santiago?
there's a decathlon in ponferrada. it is about 1.5km south of the old centre past the train station.Thanks for those who chimed in. Jacotrans will take no responsibility. I can’t prove it nor they. Who knows maybe hotel staff or a hotel.
Im in Rabanal so it will be a challenge finding a store that sells something to fit backpack into. Any ideas where to buy such a inexpensive bag
enroute to Santiago?
there was once a cobbler in ponferrada in the vicinity of the post office. I know because he reparied my shoes very nicely. but that was, um, 17 years ago.Looking ahead you’ll probably find a cobbler / shoe repairer (zapatero) in Ponferrada who would be able to make a repair.
Well you should get a refund from REI then. Not that it does you any good now.It’s a Gregory Octal 55L (ultra light) bought from REI, on sale (half price), that I bought about 6 months ago. I hope they will let me return it for credit/refund. If not I’ll check with travel insurance.
I totally agree. And they have strapping material. And sewing machines that can do this kind of material. And they totally understand how the fabric and loads work. And not expensive. But only if you are needing to carry it later. If you do transport, you’ve got lots of advice for that.I would definitely take it to a zapatero in Ponferrada, if you can find one. They are magicians.
Thanks for all input & advice.I totally agree. And they have strapping material. And sewing machines that can do this kind of material. And they totally understand how the fabric and loads work. And not expensive. But only if you are needing to carry it later. If you do transport, you’ve got lots of advice for that.
The damage to the left shoulder strap is along a seam. The damage to the right strap is the tearing of the adjustment strap. Both look like someone lifted your pack using the adjustment straps. They are not designed to take the full weight of the pack, so that would explain their failing and as @Rick of Rick and Peg said, it may have been in a pile…..
Good luck and Buen Camino
I would try to find some sort of bag to put the damaged pack into and send it ahead until you reach a larger city. Maybe one of the albergues would have an idea for a bag.Thanks for those who chimed in. Jacotrans will take no responsibility. I can’t prove it nor they. Who knows maybe hotel staff or a hotel.
Im in Rabanal so it will be a challenge finding a store that sells something to fit backpack into. Any ideas where to buy such a inexpensive bag
enroute to Santiago?
@CarrieJL has done exactly thatI would try to find some sort of bag to put the damaged pack into and send it ahead until you reach a larger city. Maybe one of the albergues would have an idea for a bag.
UPDATE- I ended up going to Decathalon in Ponferrada & Buying a shipping cover designed for backpacks.
I looked at the damage photos and was appalled. Also the price you quoted $300 is outrageous. I’ve bushwalked, XC skiied, travelled in some pretty vicious conditions at times. A halfway decent pack should survive pretty well anything. Sorry, but your pack is absolute rubbish and massively, indeed horrendously overpriced. Never ever buy this brand again. There seems to be a bit of an obsession with ultralight and ultra expensive. I suspect only too often it also amounts to ultra rubbish. For around a tenth of the price you could have bought an Aldi one which would have done a lot better that this and which would have been only slightly heavier. This advice may go for others too.Used Jacotrans for past 2 weeks. Received backpack today after a transfer in Astorga. Found one shoulder tension strap ripped out of its seam making backpack completely unusable. Other shoulder strap had couple seams ripped out. Replacement value $300+ range. Suggestions to ask of Jacotrans?
Thanks for all input & advice.
UPDATE- I ended up going to Decathalon in Ponferrada & Buying a shipping cover designed for backpacks. I plan to contact Gregory to see what they suggest; may look into a repair shop when I get home in a week. I too hate wasting stuff. I just didn’t want to deal with the hassles and time lost looking for a zapatareo on a Sunday.
I had a hunch these not so wide straps might be iffy. I had difficulty finding a backpack to fit my small frame & this backpack was it. Glanced at reviews but ignored looking deeper in them. Looks like Gregory discontinued this model. I think it was gross mishandling. It did have a fair amount of weight as my stuff and hubby’s were packed in there - maybe 30-35 lbs or a tad more - hard to tell. I ended using day pack hubby used his own 40L one.
Been an adventure! One more week til we walk into Santiago!
Thank you all for your support! Buen Camino!
If you are an REI member you should be able to return it for refund, no questions asked, within a year of purchase.It’s a Gregory Octal 55L (ultra light) bought from REI, on sale (half price), that I bought about 6 months ago. I hope they will let me return it for credit/refund. If not I’ll check with travel insurance.
A lot of promotional “spin” and an awful lot of wriggle room in the caveats. I wonder if there’s a central agency selling this or a similar sample text to anyone who wants it. Here at any rate the action for the consumer is to put a claim on the seller, not the manufacturers. Sometimes the seller will try to fob you off. I had this happen once with an expensive new camera bought at a duty-free airport shop. After some back and forth they accepted their legal responsibility and sent it to the manufacturer’s agentTheir response was to claim one of the caveats and tell me to get lost. I checked the issue out with my camera specialist who rubbished their argument, so I next sent them a copy of the letter I intended to send to Consumer AffAirs Dept and they caved in. I suspect you’ll get decent service from REI.If you are an REI member you should be able to return it for refund, no questions asked, within a year of purchase.
Return Policy & Instructions | REI Co-op
REI has you covered with our 100% satisfaction guarantee. See our Returns and Exchanges policy and instructions for returning by mail or in store.www.rei.com
In addition, Gregory offers a lifetime warranty.
Lifetime Warranty & Guarantee | Last a Lifetime | Gregory
Gregory Mountain Productswww.gregorypacks.com
So sorry to hear this happened for you.Used Jacotrans for past 2 weeks. Received backpack today after a transfer in Astorga. Found one shoulder tension strap ripped out of its seam making backpack completely unusable. Other shoulder strap had couple seams ripped out. Replacement value $300+ range. Suggestions to ask of Jacotrans?
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