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Volunteering in the Pilgrim Office at Santiago...


2018 edition Camino Guides

t2andreo

Veteran Member
Donating Member
Camino(s) past & future
Frances: 2013, 2014
Madrid: 2016
Portuguese: 2015, 2017
Voluntario: 2014, 2015, 2016, 2017
#1
Over the past several months, several fellow Forum members have asked individually about how to go about offering their services as volunteers (voluntarios) at the Pilgrim Office in Santiago. Each time, I have replied. In addition, I provided much of this information in direct replies within varied postings.

However, the number of individual inquiries has recently risen to the point where I think a good, general posting that is easily searchable would be appropriate. So, here it is. I took the most recent Private Message (PM) I shared with another Forum member as the basis for this post.

I have had the privilege of working there for the past four years and plan to serve again for a month this summer (2018). So, if you are so motivated, I can certainly point you in the right direction.

First, and as others have asked me, religion is not a prerequisite. Although I am a Cradle Catholic myself, I am not aware that this has ever been a requirement. Having done at least one Camino IS a baseline requirement. They prefer volunteers who can both talk the talk and have walked the walk.

Second, as regards language skills, more is better, and Spanish is most preferred. But they will consider anyone with some skills in that area.

The language need also depends on the time of year you seek to volunteer. For example, if you work in the latter half of July and during August, Spanish is more highly valued as the percentage of arriving volunteers who speak Spanish as a first language is huge. From May until mid-July, the mix is more varied and other European languages are relatively more helpful.

For reference, to improve my survival level pilgrim Spanish, I use a Pimsleur CD course with 30 lessons that I repeat in cycle. I also use Duolingo.com every day to reinforce the spoken lessons. Each time I volunteer, my Spanish comprehension improves. I am very much a work in progress...

Third, as regards the actual process of becoming a volunteer / voluntario at the Pilgrim Office, I am repeating the content of previous posts as general post to all the forum readers who might be similarly interested. Here it is:

"To answer those who are interested in becoming Pilgrim Office volunteers / voluntarios, here is the procedure:

1. Write an e-mail to Sra. Montse Díaz at:

(NOTE: 'Mohn-say' is short for 'Monserrat,' a traditional woman's name in some provinces of Spain.)

info@acogidacristianaenelcamino.es

The message must be in Spanish. Introduce yourself. Indicate how many and which Caminos you have done, and when. I use the Microsoft BIng translator for best results.

2. Explain your level of Spanish spoken. Mine is basic, but I can communicate adequately.

3. Offer your services as a voluntario for a period of not less than two weeks. The cycle is from (about) 1 - 15 of the month, and 16 - 30/31 of each month, depending on the month.

Information of interest:

Office work schedules start on Mondays.

Volunteers generally work six days out of seven. Every volunteer has a "dia libre" (day-off). That day off can vary from week to week.

The standard daily work shifts for volunteers are: 10:00 - 15:00 and 15:00 - 20:00. This fits into the work shifts for the full-time staff. They start earlier and end later.

The 'season' starts at Easter (Semana Santa) and runs through the end of September. The "peak season" is about 15 June - 15 September. That is when voluntarios are most needed.

The weather in Santiago during June - September is equivalent to the winter months in South Florida where I live. That is to say DELIGHTFUL! That is one big reason I come to help when I do. The sun is warm, but the humidity is low. NIghts can be chilly. Rain is sparse. But, I would come anyway, and will as often as they invite me back.

You pay to get here and back, and to feed yourself. The volunteer coordinating group ACC (Acogida Cristiana en el Camino) provides free lodging.

Fluency in Spanish is not necessary, but some knowledge is. Volunteers who can converse in Spanish, or other needed languages, find themselves working behind the counter interviewing arriving pilgrims from all over the world and issuing Compostelas.

Folks like me, with a more rudimentary knowledge of Spanish, end up doing other supporting work that helps the rest of the staff, paid and volunteer, remain effective. The word around the office is that: "Tomas will do ANYTHING that is legal if you ask. If it is 'sketchy,' you need to ask real nice..."

That said, since I returned last August, I have been doing and repeating my Pimsleur CD Spanish course, using www.duolingo.com online, and listening to a series of university lectures about Spain. When I complete the courses, I repeat them...again and again...

Remember, the pilgrim flat does have an equipped kitchen, so you can shop and cook if you choose. They provide housing.

The pilgrim flat also has a washing machine, but no dryer. You spin the clothes as much as you can, then hang them on a folding drying rack. I employ 'batchelor ironing.' That is spin the clothes out using the machine, snap them open and hang on a hanger to dry. Presto! No wrinkles!

As from last September, the P/O has a new flat in a VERY historic building. All the above notes apply here. This, former vicarage, is located in the nearly 900 year-old Convento de Santa Clara de Asis (Convent of Saint Clare of Assisi), on Rua de San Roque. It has five bedrooms and three bathrooms, two kitchens, and a large salon or living room. It enjoys a marvelous overlook of the old city and the Cathedral, and is a 10-minute uphill walk from the Pilgrim Office. Google it... I toured the building before they actually took legal possession last year. It is fabulous!

Now is the time to toss your hat in the ring. Once we are into March, they have all their plans made. Remember, the early bird... I will walk into Santiago again in the second half of April. Usually, this is when I greet my old friends at the Pilgrim Office and elsewhere in Santiago, and arrange my specific dates. As soon as I return home, I make my travel arrangements.

Feel free to ask further questions. Oh, and tell Monste in your e-mail that: "Thomas, el grande Norteamericano con la barba" sent you... That is 'the big American with the beard...' I grew it on Camino last year and the family directed me to keep it.

Hope this helps.

Best regards,

Tom
 
Last edited:

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Saint Mike II

Veteran Member
Donating Member
Camino(s) past & future
cycled from Pamplona Sep 2015;Frances, walked from St Jean 2017.
#2
Hola Thomas; a big thank you for a most informative post. Will have to save it to my camino folder!!
 

Sailor

Lifetime Membership Cardholder
Donating Member
Camino(s) past & future
Frances (2017) Frances (2018)
#3
Muchas Gracias Mister Tom for this information. I have bookmarked this one for future reference. Buena suerte,y que la luz de Dios alumbre su camino.
 
Camino(s) past & future
June,2017 - Astorga to Santiago
Planning St. Jean PdP July, 2018
#4
Thank you for the very informative post. Question - Do volunteers have to stay for a specific amount of time, ie 3 weeks, etc? Also, are their age requirements, ie 18 years old and over?
 

ophelia

New Member
Camino(s) past & future
Camino Português Central - October 2017
Planning the Camino Português da Costa - May 2018!
#5
Great post, would love to volunteer there! My mother tongue is Portuguese and I know a bit of Spanish so maybe with some practice that would not be a problem.
 

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Camino(s) past & future
Camino Francés (17 May-26 June 2015)
Camino Francés (14 May-06 July 2017)
#6
I applied last fall, following Tom's instructions, and I just received my acceptance about a week ago. My volunteer period will be June 11-25. I am now in the process of making plans for the "before" and "after" period. I am leaning toward doing the Camino del Norte from Oviedo to its connection into the Francés at Arzúa, and on into Santiago during the three weeks before, and then doing the Santiago-Finisterre-Muxia-Santiago route in the three weeks after. I have yet to book a flight, but it will be in the May 15-July 15 time frame. Photography is my "big thing", so I refuse to walk on days of steady rain. Hopefully this schedule will give me a sufficient number of days to wait out any "non-walkable" ones. I did the Francés in 2015 and again in 2017, so these two would give me my third and fourth Compostela.

One more question for poor Tom. I was going to ask you about the living quarters, but you have covered everything I had in mind except one thing. Does the apartment have individual twin beds or is it the dreaded bunk beds?
 

t2andreo

Veteran Member
Donating Member
Camino(s) past & future
Frances: 2013, 2014
Madrid: 2016
Portuguese: 2015, 2017
Voluntario: 2014, 2015, 2016, 2017
#7
All the beds were individual European style twin beds, two to a room. That means the mattress is on a platform of some type and does not use a separate innerspring.

These items of furniture were left from the previous occupants. When I saw the space in August last summer, I inquired and was told that new mattresses were to be obtained before this coming voluntario season. The linens are from the previous rented apartments. You do the laundry and change the linens, leaving the bed with fresh linens when you depart.

While there are two beds to a room, my understanding is that two people are assigned to a room only if: (a) if requested by the volunteer; or, (b) they have more than 5 voluntarios at that time. NOTE: There have been a few, limited, instances of "tag along" spouses...just sayin.

Hope this helps.
 

tinta

Member
Donating Member
Camino(s) past & future
SJPP to Santiago (2016)
Le Puy en Velay to Pamplona (2018)
Santiago to Muxia (2018)
#8
Thank you for your wonderfully informative reply to my question. I am going to have to do at lot more homework on my spanish.
Muchas gracias
 

Saint Mike II

Veteran Member
Donating Member
Camino(s) past & future
cycled from Pamplona Sep 2015;Frances, walked from St Jean 2017.
#10
Hola Tom - there was a question about minimum ages and minimum stays.
18 as a minimum age is my guess and two weeks minimum stay. Are these correct?? Cheers
 

t2andreo

Veteran Member
Donating Member
Camino(s) past & future
Frances: 2013, 2014
Madrid: 2016
Portuguese: 2015, 2017
Voluntario: 2014, 2015, 2016, 2017
#11
I am not aware of a minimum age. You can send an e-mail as I suggested in my instructions and ask. I can tell you that there are multiple teenaged volunteers, engaged locally, who work in the office. One suspects the guiding principle is maturity and responsibility, rather than mere chronological age.

It is not a party, after several days working even only five or six hours daily, you are typically drained. This is especially true from June through the end of August when daily arrival numbers run in the thousands...every day... That said, I ALWAYS get more out of the experience than I put into it. Each year, I look forward to it more and more.

As a general matter, the minimum commitment sought is for two weeks, running Monday through Second Sunday. This comports with their scheduling. I have seen lesser days worked, and I have done half-weeks, depending on my travel dates. But, for first timers, I recommend sticking to the standard scheduling blocks, Monday - Sunday x 2.

Hope this helps.
 
Last edited:
#13
Over the past several months, several fellow Forum members have asked individually about how to go about offering their services as volunteers (voluntarios) at the Pilgrim Office in Santiago. Each time, I have replied. In addition, I provided much of this information in direct replies within varied postings.

However, the number of individual inquiries has recently risen to the point where I think a good, general posting that is easily searchable would be appropriate. So, here it is. I took the most recent Private Message (PM) I shared with another Forum member as the basis for this post.

I have had the privilege of working there for the past four years and plan to serve again for a month this summer (2018). So, if you are so motivated, I can certainly point you in the right direction.

First, and as others have asked me, religion is not a prerequisite. Although I am a Cradle Catholic myself, I am not aware that this has ever been a requirement. Having done at least one Camino IS a baseline requirement. They prefer volunteers who can both talk the talk and have walked the walk.

Second, as regards language skills, more is better, and Spanish is most preferred. But they will consider anyone with some skills in that area.

The language need also depends on the time of year you seek to volunteer. For example, if you work in the latter half of July and during August, Spanish is more highly valued as the percentage of arriving volunteers who speak Spanish as a first language is huge. From May until mid-July, the mix is more varied and other European languages are relatively more helpful.

For reference, to improve my survival level pilgrim Spanish, I use a Pimsleur CD course with 30 lessons that I repeat in cycle. I also use Duolingo.com every day to reinforce the spoken lessons. Each time I volunteer, my Spanish comprehension improves. I am very much a work in progress...

Third, as regards the actual process of becoming a volunteer / voluntario at the Pilgrim Office, I am repeating the content of previous posts as general post to all the forum readers who might be similarly interested. Here it is:

"To answer those who are interested in becoming Pilgrim Office volunteers / voluntarios, here is the procedure:

1. Write an e-mail to Sra. Montse Díaz at:

(NOTE: 'Mohn-say' is short for 'Monserrat,' a traditional woman's name in some provinces of Spain.)

info@acogidacristianaenelcamino.es

The message must be in Spanish. Introduce yourself. Indicate how many and which Caminos you have done, and when. I use the Microsoft BIng translator for best results.

2. Explain your level of Spanish spoken. Mine is basic, but I can communicate adequately.

3. Offer your services as a voluntario for a period of not less than two weeks. The cycle is from (about) 1 - 15 of the month, and 16 - 30/31 of each month, depending on the month.

Information of interest:

Office work schedules start on Mondays.

Volunteers generally work six days out of seven. Every volunteer has a "dia libre" (day-off). That day off can vary from week to week.

The standard daily work shifts for volunteers are: 10:00 - 15:00 and 15:00 - 20:00. This fits into the work shifts for the full-time staff. They start earlier and end later.

The 'season' starts at Easter (Semana Santa) and runs through the end of September. The "peak season" is about 15 June - 15 September. That is when voluntarios are most needed.

The weather in Santiago during June - September is equivalent to the winter months in South Florida where I live. That is to say DELIGHTFUL! That is one big reason I come to help when I do. The sun is warm, but the humidity is low. NIghts can be chilly. Rain is sparse. But, I would come anyway, and will as often as they invite me back.

You pay to get here and back, and to feed yourself. The volunteer coordinating group ACC (Acogida Cristiana en el Camino) provides free lodging.

Fluency in Spanish is not necessary, but some knowledge is. Volunteers who can converse in Spanish, or other needed languages, find themselves working behind the counter interviewing arriving pilgrims from all over the world and issuing Compostelas.

Folks like me, with a more rudimentary knowledge of Spanish, end up doing other supporting work that helps the rest of the staff, paid and volunteer, remain effective. The word around the office is that: "Tomas will do ANYTHING that is legal if you ask. If it is 'sketchy,' you need to ask real nice..."

That said, since I returned last August, I have been doing and repeating my Pimsleur CD Spanish course, using www.duolingo.com online, and listening to a series of university lectures about Spain. When I complete the courses, I repeat them...again and again...

Remember, the pilgrim flat does have an equipped kitchen, so you can shop and cook if you choose. They provide housing.

The pilgrim flat also has a washing machine, but no dryer. You spin the clothes as much as you can, then hang them on a folding drying rack. I employ 'batchelor ironing.' That is spin the clothes out using the machine, snap them open and hang on a hanger to dry. Presto! No wrinkles!

As from last September, the P/O has a new flat in a VERY historic building. All the above notes apply here. This, former vicarage, is located in the nearly 900 year-old Convento de Santa Clara de Asis (Convent of Saint Clare of Assisi), on Rua de San Roque. It has five bedrooms and three bathrooms, two kitchens, and a large salon or living room. It enjoys a marvelous overlook of the old city and the Cathedral, and is a 10-minute uphill walk from the Pilgrim Office. Google it... I toured the building before they actually took legal possession last year. It is fabulous!

Now is the time to toss your hat in the ring. Once we are into March, they have all their plans made. Remember, the early bird... I will walk into Santiago again in the second half of April. Usually, this is when I greet my old friends at the Pilgrim Office and elsewhere in Santiago, and arrange my specific dates. As soon as I return home, I make my travel arrangements.

Feel free to ask further questions. Oh, and tell Monste in your e-mail that: "Thomas, el grande Norteamericano con la barba" sent you... That is 'the big American with the beard...' I grew it on Camino last year and the family directed me to keep it.

Hope this helps.

Best regards,

Tom
Thank you for very good information, Tom. This year will be difficult, but I will definitively try for 2019.
My native language is Swedish, English is high level. I speak rather fluently Italian, French and Spanish and a bit of Germain. I have walked twice in Spain, SJPP-Burgos 2011 and Pamplona-Santiago 2014, once in France, Le Puy-Cahors 2017 and will continue there this summer. That should give me a chance for the Pilgrim Office, I think.
Would be really nice!
Maggi
 
Camino(s) past & future
Camino francés from Roncesvalles and from Astorga, Camino portugués from Tui, hospitalero Refugio Gaucelmo in Rabanal del Camino 6 times
#14
First, and as others have asked me, religion is not a prerequisite. Although I am a Cradle Catholic myself, I am not aware that this has ever been a requirement. Having done at least one Camino IS a baseline requirement. They prefer volunteers who can both talk the talk and have walked the walk.
Hmm. My wife and I were in the Oficina last fall and early on we had a session - for lack of a better word - with one of the clergy - don't remember who - who laid out the fundamental and real religious underpinnings of the Camino. My wife is a (very liberal) Catholic and I'm a non-practicing Unitarian (whatever that is). I recall being *very* uncomfortable in that meeting. Not an appropriate time to open a discussion about the spiritual as opposed to religious nature of the Camino for many - including me. We kept our mouths shut and nodded a lot. It is true that at no point in the process were we ever asked about being Catholic.
 

mmmmartin

New Member
Camino(s) past & future
Frances 2014
Plata (2017)
#15
Interesting post, thank you. Thought provoking.

The Church Of England is a catholic church. We say in church on Sunday that we are a "Holy, catholic and apostolic church."
Merely not Roman catholic.
 
Camino(s) past & future
Camino Ingles May 2018 (flight and accommodation already booked!)
#16
Over the past several months, several fellow Forum members have asked individually about how to go about offering their services as volunteers (voluntarios) at the Pilgrim Office in Santiago. Each time, I have replied. In addition, I provided much of this information in direct replies within varied postings.

However, the number of individual inquiries has recently risen to the point where I think a good, general posting that is easily searchable would be appropriate. So, here it is. I took the most recent Private Message (PM) I shared with another Forum member as the basis for this post.

I have had the privilege of working there for the past four years and plan to serve again for a month this summer (2018). So, if you are so motivated, I can certainly point you in the right direction.

First, and as others have asked me, religion is not a prerequisite. Although I am a Cradle Catholic myself, I am not aware that this has ever been a requirement. Having done at least one Camino IS a baseline requirement. They prefer volunteers who can both talk the talk and have walked the walk.

Second, as regards language skills, more is better, and Spanish is most preferred. But they will consider anyone with some skills in that area.

The language need also depends on the time of year you seek to volunteer. For example, if you work in the latter half of July and during August, Spanish is more highly valued as the percentage of arriving volunteers who speak Spanish as a first language is huge. From May until mid-July, the mix is more varied and other European languages are relatively more helpful.

For reference, to improve my survival level pilgrim Spanish, I use a Pimsleur CD course with 30 lessons that I repeat in cycle. I also use Duolingo.com every day to reinforce the spoken lessons. Each time I volunteer, my Spanish comprehension improves. I am very much a work in progress...

Third, as regards the actual process of becoming a volunteer / voluntario at the Pilgrim Office, I am repeating the content of previous posts as general post to all the forum readers who might be similarly interested. Here it is:

"To answer those who are interested in becoming Pilgrim Office volunteers / voluntarios, here is the procedure:

1. Write an e-mail to Sra. Montse Díaz at:

(NOTE: 'Mohn-say' is short for 'Monserrat,' a traditional woman's name in some provinces of Spain.)

info@acogidacristianaenelcamino.es

The message must be in Spanish. Introduce yourself. Indicate how many and which Caminos you have done, and when. I use the Microsoft BIng translator for best results.

2. Explain your level of Spanish spoken. Mine is basic, but I can communicate adequately.

3. Offer your services as a voluntario for a period of not less than two weeks. The cycle is from (about) 1 - 15 of the month, and 16 - 30/31 of each month, depending on the month.

Information of interest:

Office work schedules start on Mondays.

Volunteers generally work six days out of seven. Every volunteer has a "dia libre" (day-off). That day off can vary from week to week.

The standard daily work shifts for volunteers are: 10:00 - 15:00 and 15:00 - 20:00. This fits into the work shifts for the full-time staff. They start earlier and end later.

The 'season' starts at Easter (Semana Santa) and runs through the end of September. The "peak season" is about 15 June - 15 September. That is when voluntarios are most needed.

The weather in Santiago during June - September is equivalent to the winter months in South Florida where I live. That is to say DELIGHTFUL! That is one big reason I come to help when I do. The sun is warm, but the humidity is low. NIghts can be chilly. Rain is sparse. But, I would come anyway, and will as often as they invite me back.

You pay to get here and back, and to feed yourself. The volunteer coordinating group ACC (Acogida Cristiana en el Camino) provides free lodging.

Fluency in Spanish is not necessary, but some knowledge is. Volunteers who can converse in Spanish, or other needed languages, find themselves working behind the counter interviewing arriving pilgrims from all over the world and issuing Compostelas.

Folks like me, with a more rudimentary knowledge of Spanish, end up doing other supporting work that helps the rest of the staff, paid and volunteer, remain effective. The word around the office is that: "Tomas will do ANYTHING that is legal if you ask. If it is 'sketchy,' you need to ask real nice..."

That said, since I returned last August, I have been doing and repeating my Pimsleur CD Spanish course, using www.duolingo.com online, and listening to a series of university lectures about Spain. When I complete the courses, I repeat them...again and again...

Remember, the pilgrim flat does have an equipped kitchen, so you can shop and cook if you choose. They provide housing.

The pilgrim flat also has a washing machine, but no dryer. You spin the clothes as much as you can, then hang them on a folding drying rack. I employ 'batchelor ironing.' That is spin the clothes out using the machine, snap them open and hang on a hanger to dry. Presto! No wrinkles!

As from last September, the P/O has a new flat in a VERY historic building. All the above notes apply here. This, former vicarage, is located in the nearly 900 year-old Convento de Santa Clara de Asis (Convent of Saint Clare of Assisi), on Rua de San Roque. It has five bedrooms and three bathrooms, two kitchens, and a large salon or living room. It enjoys a marvelous overlook of the old city and the Cathedral, and is a 10-minute uphill walk from the Pilgrim Office. Google it... I toured the building before they actually took legal possession last year. It is fabulous!

Now is the time to toss your hat in the ring. Once we are into March, they have all their plans made. Remember, the early bird... I will walk into Santiago again in the second half of April. Usually, this is when I greet my old friends at the Pilgrim Office and elsewhere in Santiago, and arrange my specific dates. As soon as I return home, I make my travel arrangements.

Feel free to ask further questions. Oh, and tell Monste in your e-mail that: "Thomas, el grande Norteamericano con la barba" sent you... That is 'the big American with the beard...' I grew it on Camino last year and the family directed me to keep it.

Hope this helps.

Best regards,

Tom
Hi there Tom,

Well that worked a treat. I have been accepted and shall be working in the Pilgrim Office over the last week of September/first week of October. Montse has been very helpful as has Google Translate - I'm really looking forward to it.

On a more serious note, my sincere sympathies to all Floridians, indeed all of your country, affected by the tragic events of this week. I don't know what else to say.

Jeffrey
 

t2andreo

Veteran Member
Donating Member
Camino(s) past & future
Frances: 2013, 2014
Madrid: 2016
Portuguese: 2015, 2017
Voluntario: 2014, 2015, 2016, 2017
#17
Jeff:

I am very glad that my advice for volunteering worked for you. Trust me, you will get far more out of the experience than you put into it. I always do.

My volunteer stint this year, as is my pattern, is to arrive before the Feast of Santiago on 25 July, and to work through the Feast of the Assumption on 15 August. This is statistically, the busiest time of the year. It is 'all hands to the pumps' during this month. So, I will likely be there from around 20 July through about 20 August. My final dates will be locked in when I arrive off the Camino Invierno in late April.

On another note, thank you very much for your note of condolence. The flags are, once again flying at half-staff in respect for the victims. These unfortunate events occur all too often. This one was about 20 minutes from the area where I live. As my wife says, that is too close for comfort. Then again, it can happen anywhere.

Y'all stay safe out there...and comfort one another.
 
Camino(s) past & future
2011-2017: Home(Germany) to SdC via Cologne-Taizé-Le Puy-Somport-Camino Aragones-Camino Frances
#18
The Church Of England is a catholic church. We say in church on Sunday that we are a "Holy, catholic and apostolic church."
Merely not Roman catholic.
Most likely, the word "catholic" is used in this context in the meaning of "general" or "universal" (Source:Four Marks of the Church). The Church of England does not have a selfconception of being a catholic church, but being a part of a universal church, "catholic" being only one property amongst others: "The Church of England is part of the One, Holy, Catholic and Apostolic Church" (Source).


Apart from that: thanks to all for the highly interesting insights into the Pilgrim Office's work!
 

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